Never let a ringing phone cost you a table.
Tuckerline answers every call to your restaurant — working alongside your own staff, or covering the calls they can't get to during service, after hours, or when the whole floor is slammed — and turns it into a booking, an order, or a message waiting for you.
Forward your existing number or port it across to us. Set up in an afternoon, not a sprint.
Coco Jumbo
The cost of a missed call
Industry studies put restaurant missed-call rates anywhere from a third to more than half of incoming calls during peak service — and most callers who don't get through won't call back. They call the next place on the list.
Based on published industry research into restaurant call-answer rates, 2025.
From ringing phone to printed ticket
No new hardware behind the pass, and no need to reprint your number anywhere. Tuckerline slots in front of the phone you already have.
Forward it, or port it across
Forward your existing number to Tuckerline for overflow and after-hours cover, or port it across to us outright for full-time answering. Either way, the number your regulars already know stays the same.
Tuckerline picks up
It knows your menu, opening hours, specials and booking rules, and answers in a warm, natural voice — not a phone tree.
You get the ticket
Bookings, orders and messages land on your tablet or by SMS, with OpenTable sync on the roadmap. If your POS prints kitchen tickets, they'll show up there like any other order.
Built around a real service, not a call centre script
Everything a restaurant phone actually gets asked, handled without pulling anyone off the floor.
Bookings & table management
Takes reservations against your real availability and house rules — party size limits, sitting times, deposits for larger groups. OpenTable sync is on the roadmap, with other booking systems built on request.*
Overflow, on your terms
Prefer your own staff on the phone? Tuckerline only steps in for the calls they can't get to — every line busy, hands full on the pass, or after everyone's gone home.
Specials & FAQs
Answers the questions that eat up your host's time — tonight's specials, allergen info, dress code, parking, opening hours.
Waitlist & walk-ins
Quotes a realistic wait, takes a name and number, and lets guests call ahead instead of standing at the door.
Lost & found
Logs left-behind jackets, phones and car keys with a description and a callback number, and lets guests check in on the same line.
Multi-venue support
Running more than one site? Each venue gets its own menu, hours and voice, all visible from a single dashboard.
*OpenTable sync is on our roadmap. Other integrations are built on request, subject to development time and whether your software vendor offers an API we can connect to.
Sounds like someone who works there.
Choose from a range of voices and pick the one that fits your floor, then it answers plainly, asks the right follow-up questions, and knows when to just take a message instead of guessing.
Call (07) 5227 8165 to hear it yourselfHey, do you guys still do the Sunday roast, and can I bring my dog?
We do — Sundays from midday till 3. And yes, dogs are welcome out on the courtyard tables, just not inside. Want me to grab you a table?
Yeah, four people, around 1pm.
Done — table for four, 1pm Sunday, courtyard noted for the dog. Can I grab a name and number for the booking?
This exchange is with Coco Jumbo, our own demo restaurant — real menu, real booking rules. Call (07) 5227 8165 any time to try it.
Plans built for restaurant margins
No lock-in contracts, no per-seat licensing. Pick the plan that matches how your phone actually rings, and move up when you need to.
Café
One line, one venue. Ideal for cafés and small restaurants covering the after-hours gap.
- Bookings & waitlist
- After-hours & overflow answering
- SMS & email notifications
- 1 phone line
Bistro
Full-service coverage for busy floors that can't afford a missed booking.
- Everything in Café
- POS & other integrations on request*
- Specials & menu training, updated weekly
- Priority support
Group
Multiple venues, one dashboard. Built for small groups and franchise operators.
- Everything in Bistro
- Centralised multi-venue dashboard
- Dedicated onboarding & training
- Account manager
Just want to try it, or barely use the phone?
Pay as you go — no monthly fee, no included-call bucket, cancel any time. Good for very low call volumes or a trial run before committing to a plan.
All plans include a 14-day trial and setup support. Prices in AUD, exclusive of GST.
*OpenTable sync is on our roadmap. Other integrations are built on request, subject to development time and whether your software vendor offers an API we can connect to.
Frequently asked questions
The things restaurant and café owners usually want to know before they call.
Can I keep my existing phone number?+
Yes. Forward your existing number to Tuckerline for overflow and after-hours cover, or port it across to us outright for full-time answering. Either way, the number your regulars already have stays the same.
What happens if a caller wants to speak to a real person?+
Tuckerline can transfer straight through to your floor or front desk during opening hours, or take a detailed message when there's no one free to take the call. You set the rule.
How long does setup take?+
Most venues are live within an afternoon once we've loaded in your menu, hours, specials and booking rules.
Does it sound robotic?+
No. Choose from a range of natural-sounding voices, trained on your own menu and house rules, so it answers the way someone on your floor would.
Does Tuckerline work with my existing booking system?+
OpenTable sync is on our roadmap — the groundwork is built, we're finishing the connection to their live API. We build other integrations on request, subject to development time and whether your vendor offers an API we can connect to.
What if I only get a handful of calls a night?+
The pay-as-you-go plan has no monthly fee, so it only costs you when the phone actually rings — a good fit for quieter venues or a trial run before committing to a plan.
Can I hear it before I commit to anything?+
Yes. Call our demo restaurant, Coco Jumbo, any time — no booking needed. Want to see it from the other side? Request a login to the demo console and watch calls land as bookings in real time.
Who's behind Tuckerline?+
Tuckerline is built and supported by experienced voice engineers based in Australia. When something needs tuning or a call didn't go the way you expected, you're talking to the people who built it, in your own time zone.
Call the demo
Hear Coco Jumbo answer for itself, no sign-up needed.
Set it up
We load in your menu, hours, specials and booking rules.
Go live
Forward or port your number and start taking calls.
Ongoing support
We tune the voice and rules as your service changes.
Try it before you talk to us.
Call Coco Jumbo, our demo restaurant with its own live menu, any time — no booking needed. Want to see it from the other side? Request a login to the demo console and watch each call land as a booking in real time.